SOFTCALL, is currently working as one stop solution provider for the customer[Passenger] of Regent Airways. Here interesting model is, all the tools of call center are hosted in customer premises i.e. Voice Logger, SMS & IVR Setup. Our agents use those tools for the service operation only through dedicated intranet service. All the inbound customer calls are being handled by Softcall Agents. Agents receive, complains, query, rescheduling information form the customers. The outbound calls are also handled by our agents, providing key information and catering their Frequent Flyer Project. Customer Satisfaction Survey, is also being handled form the same platform.

The number 09612600600 became associated with “দশ উনিশশর ম োড়”, a helpline for adolescent and youth of Bangladesh. With that SOFTCALL also became the integral part of it. With this service we are responding to our call to society by giving it back. CWFD or Concerned Woman for Family Development And PLAN Bangladesh are the engines behind this endeavor. It’s being running from our center for four years straight. The various other program associated with it got it booast because the Helpline is doing a great job. Over all it got it’s recognition from worldwide and expected to expand it’s operation further in the coming year.

In case of Govt. owned bank, Rupali bank is one of the first, which opened Mobile Money Platform through SURECASH. The progress of customer data entry in to the system is tremendous. We are operating at optimum level to provide quality service in real time. Our Data Entry operators are not only digitalizing the KYC forms but also resizing the Photographs and other documents for further enquiry. The total expected forms will be close to 15 million, of which we are & will do the lion share. Today they are our number one data processing client. SOFTCALL, is currently working as one stop solution provider for the customer[Passenger] of Regent Airways. Here interesting model is, all the tools of call center are hosted in customer premises i.e. Voice Logger, SMS & IVR Setup. Our agents use those tools for the service operation only through dedicated intranet service. All the inbound customer calls are being handled by Softcall Agents. Agents receive, complains, query, rescheduling information form the customers. The outbound calls are also handled by our agents, providing key information and catering their Frequent Flyer Project. Customer ` Satisfaction Survey, is also being handled form the same platform.
Within a short period of time, Softcall will handle international inbound calls form various destination of Regent Airways. Multilingual service will be provided from our premise. In this regard, all the technical part will be handled by SOFTCALL.