Domestic Call Center Services

At present, SOFTCALL is the market leader in Domestic call center in the country with its 50 seating capacity, providing call Centre service to different Multinationals and local corporate clients; such as SAMSUNG, Banglalion, NAVANA TOYOTA, GOLD GYM, Square Consumer, Hitachi, Krishibid Institute, Plan Bangladesh, RSPL and many more.

We are the primary contact point with customers in business operations, and serve as the means by which the organization creates a long-term relationship with individual customers and maintains customer satisfaction. We collect information by analyzing call documentation data, or by directly presenting questions to the customer. Our PC is fully furnished with proper IT infrastructure, Power back-up, expertise in telesales & customer care services.

OUR POTENTIAL CUSTOMERS

Our Potential Customers are those industries which require customer interface based entirely on information availability. Such as:

     Banks/Insurance/Financial Services to provide services to the customer/ callers.
     Telecom services.
     anies providing customized and high value services.
     IT products and Telecom companies.
     Tourism & Hotels etc.
     Government sector.
     Social Organization (NGO).
     Hospital, Pharmaceuticals and University.
     Multinational Company.
     Event Management.
     Newspaper.

OUR INFRASTRUCTURAL FEATURES

SOFTCALL technology is an enabler of competitive advantage, and not just as a source of business. The various delivery channels include Voice, Email and other web-based services like live chat, co-browsing and integrated electronic fax.

WHAT WE CAN DO FOR YOU

You wish to get the most from your telephone campaign you can take our services because we try to improve a company’s image, but also improve customer relationship. SOFTCALL can make the working of organizations more effective and transparent. A call to a customer service number can make you talk to agents across the globe

Social Media Marketing

The longer you wait, the more you have to lose. Social media marketing, when done right, can lead to more customers, more traffic, and more conversions, and it’s here to stay. If you’re interested in getting started but aren’t sure where to begin - we are here to provide you all the ways.
Softcall services of Social Media marketing can improve your business in the following ways:

Increased Brand Recognition

Your social media networks are just new channels for your brand’s voice and content. This is important because it simultaneously makes you easier and more accessible for new customers, and makes you more familiar and recognizable for existing customers.

Improved brand loyalty

Engage your brands on social media channels to enjoy higher loyalty from your customers. Companies should take advantage of the tools social media gives when it comes to connecting with your audience.

More Opportunities to Convert

Every post you make on a social media platform is an opportunity for customers to convert. When you build a following, you’ll simultaneously have access to new customers, recent customers, and old customers, and you’ll be able to interact with all of them. Every blog post, image, video, or comment you share is a chance for someone to react, and every reaction could lead to a site visit, and eventually a conversion.

Higher conversion rates

Social media is a place where brands can act like people do, and this is important because people like doing business with other people; not with companies.

Higher Brand Authority

Interacting with your customers regularly is a show of good faith for other customers. When people go to compliment or brag about a product or service, they turn to social media. And when they post your brand name, new audience members will want to follow you for updates. The more people that are talking about you on social media, the more valuable and authoritative your brand will seem to new users.

Improved Customer Insights

Social media gives you an opportunity to gain valuable information about what your customers are interested in and how they behave. You can monitor user comments to see what people think of your business directly. You can segment your content syndication lists based on topic and see which types of content generate the most interest.

Advance SMS Service

How Masking SMS can help your company

It’s a very effective system to reach your message to your customer. We can do it as a single or bulk. This service is not only time saving but also very reasonable. This technology is very cost effective as compared to an average phone call.
Day by day call centers have become the primary contact point with customers in business operations, and serve as the means by which the organization creates a long-term relationship with individual customers and maintains customer satisfaction. SOFTCALL help companies learn about their clients, and with that knowledge learn how to serve them better, leading to an improved bottom line.

SMS Project

USSD service | Branded SMS | Long Code & Short Code Service

SOFTCALL Bulk SMS Service

SOFTCALL Bulk SMS Service enable our client's and other developer's in-house applications to send SMS with our Web Service and HTTP(S) Connector. Any application can connect to our SMS Gateway to automatically send and receive messages using SOAP and HTTP(S) to connect. Currently following services are available through our SMS gateway.
     Secure, browser-based application to send and receive SMS messages.
     Run high volume, personalized, two-way SMS marketing campaigns.
     Have your own corporate SMS number that colleagues and clients can send SMS messages.
     Auto-convert IT system alerts to SMS messages for field engineers.

Key Benefits of SOFTCALL

     Integration to all kinds of front-end and legacy systems is carried out via a range of simple, flexible .Application Programming Interface (API) connections. These offer you a choice of connection options (HTTP/S, SMPP, SMTP, FTP, XML, SOAP, COM Object.) which are quick and easy to implement and are suited to a wide spectrum of usage.
     The user-friendly web based interface easily allows you to manage all your API connections, monitor your campaigns, do extensive reporting, make online payments, receive invoices, add sub-users and more
     Customer can choose from different message routing profiles to suit your budget and redundancy requirements.
     We provide additional code scripts for use with all interfaces and support integration with excellent specification documents and tutorials.

We provide both on-site standalone & online API based SMS Gateway solution

Online SMS Gateway: Our Online SMS Gateway offers your business a hosted messaging platform to SMS-enable any application, website or system using SOAP, HTTP and Com Object. We give you the immediate capability to deliver and receive messages to and from any application, via our global operator coverage. Standalone SMS Gateway: Our Standalone SMS Gateway offers your business a hosted messaging platform to SMS-enable any application, website or system within your territory. It is very easy to integrate and manage.

Services Available

     All Operators Broadcast.
     Long Code Receive/Terminate.
     Short Code Receive/Terminate.
     Group SMS: When you have a very large group, you can choose to bypass your own mobile provider and opt to use the SMS gateway of Group SMS instead. This allows you to send your Group SMS or Bulk SMS with less cost and more control. This feature is also ideal for marketing campaigns. If you want, you can set the sender ID to your company name.
     MS Event Reminder: SMS event reminder is such a system where data will be stored in our server and will send a SMS message to the mobile phone number that user have configured on the SMS event reminder service through a SMS.
     SMS Based Quiz: an SMS campaign is the cheapest and most widely accepted form of mobile marketing. SMS can be used for sales promotions, brand building, CRM, loyalty and retention campaigns and as a direct response tool for TV, radio or print advertising.
     MS Marketing: SMS Marketing is now days the most powerful marketing tool to reach the people directly and on time. Almost every people use mobile phone today and research says that 98% of the messages is read that delivered to them. There is huge potential for this type of direct communication. You can keep your customer updated with new products, offers, sale etc. within a minute.
     PI Service: We also provide SMS Gateway API of Bangladesh which includes major GSM Telecom Company in Bangladesh. We support HTTP API so you can easily integrate it with any platform you want. Gateway API comes with full documentation and live support to easily integrate to your existing or new web or desktop system.
     We provide additional code scripts for use with all interfaces and support integration with excellent specification documents and tutorials.

Advantages over others

     All GSM operators masking.
     cheduled and resending SMS.
     User Friendly GUI, Smart phone enabled
     Group SMS
     Single Account Multiple Application User
     Three redundant routes for network failure
     Other country SMS termination
     Flexible reporting.
     Redundant SMS Route

OBD Services (IVR)

Voice - IBD & OBD (In Bound Dialer and Out Bound Dialer IBD)

Voice- In Bound Dialer (IBD) and Out Bound Dialer (OBD) service offering is another step of Softcall that aims to use all the possible communications channels in various applications as a part of unified communication gateway.
In Bound Dialer (IBD) and Out Bound Dialer (OBD) is a unique customized voice based service offering that can be integrated to various business applications. This service makes the application more interactive in terms of real time database integration. This is also offered via Interactive Voice Response System (IVRS) integrated with Help Desk Management System or Sales Force Management System and other business communication applications.

How OBD can help your company.

Softcall's OBD Services allow users to send pre-recorded messages to hundreds or thousands of phone calls instantly and simultaneously!

Broadcast Dialing Application:

The dialing systems manage a database of phone lists, as well as digital phone messages.
Using telephone components the computers can broadcast thousands of phone messages at a time.
The information can also be included in the phone messages through the integration of Text to Speech software.
Advanced systems include Answer Machine Detection technology to properly play a unique message on the answering machines without message confusion.

WEBSITE DESIGN & DEVELOPMENT

WEBSITE DESIGN INTENDED TO BRING YOU MORE BUSINESS ONLINE

A good quality website helps a business to effectively pick, choose and order products and services online. Millions of people search the internet looking for products or services, which you may have but would be unable to reach you in the absence of a richly designed, professional website.
Building a website for your company can be a devastating experience for clients, who tend to get lost in the ocean of technology like a boat in rough weather.
Softcall is a full-service web-development company who you can trust. When you work with us, your goals and objectives are in the hands of experts who will help you strategize, develop and execute. As a seasoned web design & development company, our expert team will provide everything you need to experience digital success & measurable results. With a focus on custom website solutions, including web design and implementation, analytics, social strategy and conversion optimization, Softcall has the customized solution that your business needs.
We will surpass your expectations in creating marketing strategy and will exceed your goals in achieving results. We design, develop and launch websites through our vast experience of knowledge, experience and expertise. We focus on delivering the highest quality of marketing solutions that achieve results. Our focus is on our clients – we will help you realize the potential your brand has online.

OUR WORKING PROCESS

Softcall follows the easy to use & quick project work cycle and ensure the 100% comfort & satisfaction to our customers. If you are looking forward to have a perfect e-commerce solution for successful run of your online business then Website Monster have all what exactly you need. We are a leading service provider of quick and secure open source e-commerce solutions. We help in creating online business and sell products online quickly and efficiently with expertise at design, development, implementation and hosting of online stores for merchants and service providers....

THE ADVANTAGES YOU WILL GET FROM US

Branding and strategic thinking
We not only focus on graphic design, but also look at your brands. Our strategy team plays an important role in planning and devising a communication strategy for your website.
Creative web designing
All our web design projects are directly handled by the senior creative team. The team members have long years of expertise in building world-class websites.
Coding and Technology
Our software developers are updated with the latest coding standards and technology innovations in the desktop and mobile medium. This helps us build websites that are highly engaging and secure.
Marketing your website
Who wouldn’t want their website to rank well on search engines? Our expertise in search engine optimization and online marketing helps us build websites that ranks amazingly well on all leading search engines and perform well on social media.
Website maintenance
Regular and timely maintenance of websites is a critical task which many ignore. We make sure your website is updated with the latest content and your search engine ranking stays on top.